Without a doubt the most challenging element of teller training is sales. However, as I have mentioned before, tellers don’t really need sales training, they need a burning desire to help people, and an exceptional customer service training program.
It has been proven over and over again that customers want to feel good when they walk into any business, not just banks and credit unions. Tellers must be educated on how to make every customer they come in contact with feel important, all the time, every day. They must also know when and how to ask questions that enable them to provide even higher levels of service, and how to educate customers about products or services that would benefit a particular customer. It’s almost an art.
What happens when the tellers are tuned in to every customer’s needs? Sales!
See Fans for Life, a breakthrough program for community banks and credit unions that insures every employee is focused on the customer.
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