Fans for Life ™
Become Totally Customer-Centric, build closer relationships with your customers.
You will retain more customers. Your tellers will sell more; your entire staff will sell more naturally, with no pressure and no sales tactics.
Karen Miller has developed a semi-customized, out-of-the-box, self-directed program that takes your entire organization through the painstaking process of becoming Totally Customer Centric. Leaving no stone unturned, your organization will establish consistent behaviors and processes that are designed to give every customer the type of positive experience that keeps them raving about you to their friends and family.
Fans for Life insures that your institution stands out in the crowd.
All the research, knowledge, processes, and experience with other clients is packaged into a systematic, step-by-step program that can be run internally, spearheaded by a take-charge, enthusiastic person within your organization. With coaching from Karen Miller after purchasing the program to guide your institution through the process, Fans for Life becomes even more valuable.
Teach every employee how to astound your customers every day. Fans for Life expertly delivers to insure your success.
What you get:
1. Fans for Life Manual (2 copies)
- Leader’s Guide & Script for initial presentation to your Fans for Life Committee
- Land of Perfect Group Exercise
- Customer Interaction Analysis Template/Samples
- Protocol Guidelines/Template/Index/Samples
- Training Guide
- Monitoring Guide
- Recognition & Reward Guide
2. PowerPoint Presentations (1 initial presentation, 1 employee training presentation semi-customized for your institution, including leader’s script)
3. Expert Coaching
The pricing is amazing because Fans for Life is designed as a do-it-yourself program and based on asset size. Email Karen for pricing for your institution. The cost is far less than the cost of researching and testing such a program yourself from scratch, and is a fraction of the cost of hiring Karen Miller to run the program for you. Please include your institution’s name and asset size in your email.
Do you really need this program? After all it’s a long, involved process; a major undertaking. The vast majority of community-oriented financial institutions would benefit from running Fans for Life. Every institution has employees who deliver great service some of the time, and others that never do. Still there are some employees who impress customers consistently. Fans for Life insures that every employee delivers great service all the time. Consider the cost of losing even one customer because of less-than-outstanding service, and the cost of attracting and keeping a brand new one.
Do everything you can to insure that your service is unforgettable.
