More training this morning. This time, in addition to working on “before” and “after” scripting to learn to talk about the benefits of products and services, rather than the products and services themselves, we also discussed obstacles to selling.
The number one obstacle for tellers is their perception that “selling” means pressuring someone to “buy” something they don’t want or need. Let’s face it, nobody wants to sound pushy, or to make someone else feel uncomfortable. That is not what selling banking services is all about. In fact, “selling” bank services isn’t selling at all; it’s really an educational process. If
